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Frequently Asked Questions (FAQ)

GENERAL QUESTIONS

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What Payment Methods Do We Accept?

SHIPPING & DELIVERY

How Long Does Shipping Take?

Where is My Order? How Can I Track It?

Do You Ship To My Country?

Where Are You Shipping From?

What Time Are Deliveries Usually Made?

What Will Happen If I am Not At Home?

Do I Have To Pay For Customs, Duties Or Import Taxes?

Can I Change My Order?

REFUNDS & RETURNS

Can I Get a Refund If I Am Unhappy With My Purchase?

Can I Cancel My Order After It Has Been Placed?

DAMAGED ITEMS & ORDER ISSUES

My Item Arrived Damaged What Can I Do?

The Wrong Item Arrived What Can I Do?

Only Part Of My Order Arrived Where Is the Rest?